End-to-end device management
We prepare, deliver, repair, and replace the best-in-class devices your customers need to thrive.
Device management from factory to front door
We oversee your entire device provisioning process, aligning it with your technology needs and goals along the way.
The best device management for the best customer experience
For Epiphany, the end goal is always to improve your end users’ experience. That means getting them the gear they need, when they need it.
We optimize your supply chain to get devices from from the factory to the front door as quickly and efficiently as possible, driving down your associated costs in the process.
But we don’t just leave boxes in porches. We manage full-scale deployments, covering staging, integration, and kitting – delivering by hand and providing in-home training guides (available in multiple languages) with every package.
The result is lower support costs, improved adoption rates of your tech, and increased productivity.
We take care of your devices
Repairs and replacements are an inevitable, time-consuming part of the device lifecycle. Leave it to us.
A one-stop device logistics shop
We know what gear you’ve got, where it is, and how it’s doing at all times.
We use a state-of-the-art inventory management tool that integrates seamlessly with your existing APIs or CRM, allowing us to coordinate and execute any device repairs, returns, and replacements as soon as an issue occurs.
If it’s a simple fix, our contact center agents are on hand 24/7 to provide troubleshooting and device support. If more significant work is needed, we can dispatch replacements quickly and easily from our centralized distribution facilities.
Rigorous regulatory compliance
Device management involves a wide range of regulatory compliance. We’ve got you covered.
Your regulatory requirements sorted
From cybersafe home installs to ongoing security checks for devices used on the go, Epiphany has all regulatory bases covered.
We handle all the licenses and leases for your tools too, and ensure that every ‘T’ is crossed and every ‘I’ dotted on all relevant terms and conditions.
And when your devices reach the end of their lifecycle, we take care of them in strict compliance with all the regulations, security requirements, and industry best practices required.
We do this so you can spend more time doing the things you do best.