We enhance healthcare technology with a human touch
We specialize in providing US-based frontline customer care for the healthcare tech market.
We provide world-class, frontline support for innovative healthcare service providers, making it as easy as possible for their home health products and managed care services to be used to their full potential.
Our highly skilled, experienced, and empathetic agents are integrated into the support operations of medical organizations across the United States.
When your customers need help, we’re there to support them – allowing you to concentrate on your core business.
Always-on support for innovative healthcare providers
We provide 24/7, Omnichannel, Tier 1, 2, and 3 support to healthcare service providers.
There for your patients
We help doctors and patients host seamless virtual visits and deploy at-home monitoring solutions.
We’re always on hand to support patients through the process – and we’re flexible, so we can scale to accommodate your users’ needs.
We’re also fully Health Insurance Portability and Accountability Act (HIPAA) compliant, and follow strict cybersecurity regulations to protect patients’ privacy at all times.
There for you
We can help you deploy a scalable software support helpdesk, and use it to deliver feedback loops that improve your service – and your return on investment.
Based on our interactions with your customers, we’ll help you improve your self-service and automation options, minimising call churn and freeing up agent time for more complex conversations. Essentially, we help you to use us less.
Our device logistics service is end-to-end: covering acquisition strategy, procurement, inventory management, multilingual customer support and training, and we handle repairs and replacements too.
This system minimizes support call volume, allowing your staff to spend less time on customer support and more time on your core capabilities.
We work with your reputation in mind, providing an end user experience that gives you a competitive edge.