Engaging your members in moments that matter
Epiphany is a U.S.-based outreach and member engagement partner working exclusively in Medicaid and the public payer space.
We help MCOs, providers, technology vendors, and states reach members and keep them engaged. Even when compliance deadlines are tight and stakes are high.
24/7, US-Based CX Outreach and Support
A specialist contact center, powered by compassionate, problem-solving agents who are there when it matters most.
Redeterminations Under H.R.1
Starting January 1, 2027, Medicaid redeterminations move from annual to twice a year, and members must newly demonstrate compliance with work, education, or community service requirements.
That means outreach volume effectively doubles, against a backdrop where most members don’t yet know the rules are changing.
Epiphany’s REACH solution is purpose-built for exactly this moment, combining high-volume outreach with compliance support that protects coverage for the people who still qualify.
Built for Medicaid and Public Payer Programs, Exclusively
Epiphany specializes in Medicaid and the broader public payer space. That focus has built deep experience at scale, including managing CX support for Electronic Visit Verification rollouts in more than 20 states since 2016. We’re built to help MCOs, providers, Fiscal Intermediaries, technology vendors, and states deliver strong outcomes for the people these programs serve.
Today, that means helping programs navigate several pressures at once: H.R.1’s new redetermination and work-requirement rules, growing fraud, waste, and abuse scrutiny, Rural Health Transformation program funding opportunities, and the everyday work of reaching and engaging communities. Different challenges, same need: outreach and support that’s fast, compliant, and genuinely human.
Connect with Epiphany
Headquarters
283 E. Waterloo Rd. Akron, OH 44319
Phone
(888) 364-4512One of Epiphany’s agents single-handedly addressed our over 200 outstanding tickets in a day, allowing me to quickly perform a clean query pull.
Director, Customer Care
Technology Provider