Your Contact Center Partner
An omnichannel, Tier 1 and 2 support partner helping organizations reduce costs and deliver a superior customer experience — 24 hours a day, seven days a week.Let’s Chat
What We Do
Our three-pronged approach includes onshore contact center services, training, and device logistics, allowing us to serve as your single customer experience (CX) partner.
Contact Center Services
At Epiphany, our core focus is helping our clients create a best-in-class CX. We provide in-bound, out-bound, omnichannel, multilingual, HIPAA-compliant, and onshore 24×7 support services. Leveraging detailed customer analytics, highly trained agents, and decades’ worth of experience, we deliver measurable outcomes for every client.
Device Logistics Services
Device logistics directly impacts CX and in turn contact center costs. We help you manage your entire device lifecycle, including procurement, staging, warehousing, and decommissioning. Our services eliminate your reliance on multiple vendors and reduce your helpdesk tickets, keeping your support costs low and productivity high.
Your customers’ ability to adopt new technology influences their experience and your contact center support costs. We provide live, on-site and remote training, on-demand virtual sessions, and custom course development to improve CX. Whether you have 10 users or 10,000, we offer the training they need to utilize new technology effectively.
We provide senior executives across industries with the services they need to lower their support costs and improve customer satisfaction.
E-government initiatives continue to change how government agencies support their citizens. With our contact center, device logistics, and training services, we serve as your e-government support partner. Working with agencies and prime contractors across the U.S., we are fully conversant with this sector’s regulatory and contracting requirements, further enabling our ability to provide comprehensive e-government-focused support.
As adoption of telehealth solutions and healthcare automation services skyrocket, patients, physicians, home healthcare workers, and administrative staff need more support than ever before. At Epiphany, our contact center, device logistics, and training services help organizations improve CX and reduce costs as they stay focused on their core competencies and growth.
Communicating and supporting parents, teachers, and administrative staff is critical in today’s anywhere, anytime learning environment. We provide 24/7 omnichannel support, device logistics, and training to your stakeholders, equipping them with the services they need to successfully navigate the modern educational landscape.
As more and more end users demand your attention, your IT and customer support teams can’t afford to leave anyone on hold. With Epiphany, you won’t have to.
Every request we handle is serviced by a professionally trained expert in real time. Our multilingual, entirely onshore team can grow with you as your needs evolve, enabling you to cut your support costs, dramatically reduce wait times, and improve customer satisfaction.
The Epiphany Support Model
We handle your Tier 1 and 2 support requests, improving productivity and CX while lowering your costs.
Connect with Epiphany
283 E. Waterloo Rd. Akron, OH 44319
One of Epiphany’s agents single-handedly addressed our over 200 outstanding tickets in a day, allowing me to quickly perform a clean query pull.
Director, Customer Care