US-based frontline customer care
Specialist 24/7 contact center services for healthcare providers and those that support them.
We help Americans get the most from their healthcare, and enable innovative service providers to thrive.
Ready for your Epiphany?
Your Contact Center Partner
Our approach combines US-based contact center services, expert training, and end-to-end device logistics – providing you with everything you need to deliver the best customer service possible.
Contact Center Services
We’re US-based, and provide 24/7, Omnichannel, Tier 1, 2, and 3 support.
Our people are the best. We hire team members for their empathy and problem-solving skills, and our employee retention is four times better than the industry average.
You can trust us to be the friendly, helpful, human face that your customers turn to when they need support.
We integrate with your existing support staff, or work independently with regular reporting check-ins, and provide you with the updates you need.
Device Logistics
We prepare, deliver, repair, and replace the best-in-class devices your customers need to thrive.
Epiphany oversees your entire device provisioning process, aligning it with your technology needs and goals along the way.
In the process, we’ll optimize your supply chain to get devices from from the factory to the front door as quickly and efficiently as possible.
The result is lower support costs, improved adoption rates of your tech, and increased productivity
Expert Training
On-site, remote, or a mix of both – our training services are tailored to you and your customers’ needs.
We make use of interactive webinars, live Q&As, and web-based remote training materials to walk end users through hardware and software setups, wherever they are. And when a more hands-on approach is needed, we’ll be there too
Our training programs are designed to take pressure off your IT teams, and boost the overall efficiency of your organisation.
Whether through one-off sessions or an ongoing program, our training services are designed to equip your customers with the knowledge they need to thrive.
Experts in our field, always
Every industry has its own specific customer support needs. We are experts in the sectors we operate in, and offer a focused, specialized approach that is rooted in our knowledge and experience.
Healthcare
We provide world-class, frontline support for innovative healthcare service providers, making it as easy as possible for their home health products and managed care services to be used to their full potential.
Our highly skilled, Health Insurance Portability and Accountability Act (HIPAA) compliant, and empathetic agents are integrated into the support operations of medical organizations across the United States.
About Epiphany
We’re specialists and so we do things differently. Our agents are focused on the quality of their interactions, not how many they get through; and we use our processes to improve your return on investment and protect your brand.
The Epiphany Support Model
We handle your Tier 1 and 2 support requests, improving productivity and CX while lowering your costs.
Insights
Connect with Epiphany
Headquarters
283 E. Waterloo Rd. Akron, OH 44319
Phone
(888) 364-4512One of Epiphany’s agents single-handedly addressed our over 200 outstanding tickets in a day, allowing me to quickly perform a clean query pull.
Director, Customer Care
Technology Provider