About Us
Offering 24/7 contact center, device logistics, and training services, we’re your one-stop shop for comprehensive customer support.

Our Mission
Our mission as a U.S.-based onshore, omnichannel contact center is to provide organizations with the world-class, cost-effective support services they need to create award-winning customer experiences.
Our work doesn’t end when every ticket is closed and all emails and calls are answered. We weave ourselves into the fabric of our clients’ organizations, providing a full suite of support services that keep customer satisfaction high and support costs low.
Our Approach
We take a three-pronged approach to customer support. Through comprehensive training, device management, and 24x7x365 remote support, we strive to prevent and resolve end users’ pain points through a variety of ways.
This approach keeps your end users happy and productive, reducing pressure on your support staff and improving your operational efficiency.

Partner Program
Many products and service offerings fail not because they aren’t high quality, but because companies are unable to onboard new customers and scale support successfully. We’re here to help.
Through our partner program, your customers will have access to the same top-tier support all Epiphany customers have come to expect. Our agents — now your agents — will be standing by 24 hours a day, seven days a week via email, phone, and live chat to keep your customers happy and your company growing.

At Epiphany, we have one goal — to help government agencies, healthcare organizations, and schools deliver a superior customer experience, day in and day out.
Doug Jones
President of Epiphany Management Group
Awards & Recognition
Our hard work, targeted objectives, and superior service have not gone unnoticed.



