About Us

Offering 24/7 contact center, device logistics, and training services, we’re your one-stop shop for comprehensive customer support.

Our Mission

Our mission as a U.S.-based onshore, omnichannel contact center is to provide organizations with the world-class, cost-effective support services they need to create award-winning customer experiences.

Our work doesn’t end when every ticket is closed and all emails and calls are answered. We weave ourselves into the fabric of our clients’ organizations, providing a full suite of support services that keep customer satisfaction high and support costs low.

Our Approach

We take a three-pronged approach to customer support. Through comprehensive training, device management, and 24x7x365 remote support, we strive to prevent and resolve end users’ pain points through a variety of ways.

This approach keeps your end users happy and productive, reducing pressure on your support staff and improving your operational efficiency.

Yesterday was a HUGE milestone for our software rollout to thousands of home healthcare workers and I wanted to say “thank you.” We are very appreciative of the effort, leadership, drive, and dedication Epiphany put into making our software launch a success.

Project Manager

Public Sector Health Organization

One of Epiphany’s agents single-handedly addressed our over 200 outstanding tickets in a day, allowing me to quickly perform a clean query pull. This agent played a major role in our progress, and it was noticed by our clients.

Director, Customer Care

Leading Technology Provider

I must say, Epiphany’s trainers are phenomenal

Provider

Leading Healthcare Institution

Partner Program

Many products and service offerings fail not because they aren’t high quality, but because companies are unable to onboard new customers and scale support successfully. We’re here to help.

Through our partner program, your customers will have access to the same top-tier support all Epiphany customers have come to expect. Our agents — now your agents — will be standing by 24 hours a day, seven days a week via email, phone, and live chat to keep your customers happy and your company growing.

At Epiphany, we have one goal — to help government agencies, healthcare organizations, and schools deliver a superior customer experience, day in and day out.

Doug Jones

President of Epiphany Management Group