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3 Ways To Ensure Your Telehealth Solutions are Set for Success

Epiphany Team

With the number of telehealth visits at an all-time high, healthcare providers must learn how to navigate new challenges and maintain a high quality of patient care.

In the wake of the COVID-19 pandemic, telehealth — the distribution of healthcare services remotely through the use of telecommunications technology — has become the new norm. According to recent research, the number of virtual healthcare interactions will reach more than one billion by 2021. Additional studies further support these findings, claiming that the U.S. telehealth sector will grow sevenfold by 2025.

To meet the rising demand for telehealth services, healthcare providers must ensure they’re equipped with the right infrastructure and resources. Fortunately, telehealth success is well within reach when providers follow these three steps:

1. Generate Cross-Functional Buy-In

More than two-thirds of hospital directors and executives believe that the success of telehealth hinges on an institution’s ability to gain buy-in from their physicians, nurses, and administrative staff. Because telehealth technology is still relatively novel, healthcare providers often encounter unanticipated challenges as they adjust to new systems and software. Having a team that’s committed to addressing these roadblocks is paramount to the success of new digital initiatives and helps keep burnout at bay.

Aligning healthcare providers and administrative staff around the value of telehealth is also vital. While telehealth may feel jarringly different than in-person care, providers must understand that it is a highly effective form of healthcare delivery and is an unquestionably better option than the alternative — no visit at all. Ensuring all key players are bought into the importance of telehealth is key to driving the adoption of telehealth programs within an institution.

2. Access Around-the-Clock IT Support

For many healthcare providers, the abrupt switch to telehealth has not been an easy one. Faulty connections, failed video sessions, and error messages have all become part of their daily practices. To ensure telehealth technology lives up to its full potential — successfully streamlining care and improving patient outcomes — healthcare providers need access to multi-channel, around-the-clock remote IT support.

But healthcare providers aren’t the only ones who need support. While many patients love the convenience offered by telehealth, adjusting to remote healthcare can be challenging. As patients attempt to launch video applications, send digital signatures, and remember their passwords to online portals, technical issues lurk around every corner. The frustration spurred by these challenges detracts from the patient’s experience with their healthcare provider, jeopardizing the relationship and quality of care provided.

To help improve patient satisfaction scores and retain their current customer base, many healthcare providers are weaving 24/7 technical assistance into their patient support strategies.

3. Maintain Transparency

New initiatives, programs, and technologies call for clear, consistent communication across stakeholder groups. Only when employees are aware of new organizational goals and why they matter can they take action to achieve those goals. Informing employees of significant infrastructural changes also helps elevate employee engagement and ensure employees feel valued and respected.

External transparency is just as important as internal transparency is. In light of recent headlines spotlighting security breaches, patients may be hesitant to share sensitive information over the internet. Healthcare professionals that provide step-by-step guidance, assurance, and validation can help assuage any discomfort and maximize the effectiveness of remote healthcare services.

Maximizing the Effectiveness of Telehealth Technologies

By leveraging telehealth technology, healthcare providers have managed to not only maintain, but expand access to critical healthcare services while streamlining inefficient processes in the healthcare system.

Epiphany is a HIPAA-compliant remote IT support service that specializes in healthcare technology rollouts. We understand that integrating new technologies into existing operations can be a daunting task, and we’re here to help. Our comprehensive approach encompasses everything from 24/7 remote technical support to exhaustive device lifecycle management, enabling you to focus on what matters most: providing high-quality patient care. Contact us today to find out how we can bolster the success of your telehealth program.

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