Expand Your Customer Support
As an extension of your staff, we boost customer satisfaction and reduce support costs through fast, effective customer support.
24/7 Support for Government Agencies
Provide your citizens and employees with the support services they need to quickly adopt and deploy new solutions.
Improve Employee Productivity
Your IT support staff have many responsibilities — managing Tier 1 and Tier 2 helpdesk tickets shouldn’t be one of them.
Our multilingual 24/7 contact center services support your stakeholders at every turn, answering questions like, “How do I renew my license online?” and “Where can I access my tax portal?” so your IT team can focus on other important tasks.
Seamlessly Implement Telework Solutions
We provide 24/7 email, phone, and live chat technical support to facilitate a seamless transition to remote working environments. When your employees need help creating a secure internet connection, launching a virtual meeting, or remembering a password, our agents are just a phone call or mouse click away.
Support Your Citizens
Your citizens crave the convenience of AI-driven chatbots and web-based portals. They also want human-centered support. Fortunately, the two don’t have to be mutually exclusive.
Our professionally trained agents are standing by, ready to provide your community with the on-demand support they need to renew their licenses online, access their tax portals, find their housing applications, and more.
Provide On-Site and Remote Training
At Epiphany, we believe the success of a technology rollout is rooted in end-user training. Our U.S.-based team of certified trainers conveys technical information in an engaging and accessible way, helping your team develop the skills to correctly implement new technology.
But our support doesn’t end once your rollout is complete. We provide remote omnichannel support 24 hours a day, seven days a week, addressing challenges as they arise to keep your operations humming.
Comprehensive Device Inventory Management
Our agents will expertly manage your entire hardware and software inventory to ensure your systems run smoothly at all times.
Procure Business-Critical Devices
We manage the entire device lifecycle, from procurement to end-of-life services, for eGov solutions that require devices to excel in today’s digital environment. We then kit and ship the devices to maximize convenience, incorporating multilingual training guides in every package to help end users hit the ground running.
Coordinate Repairs and Returns
Our ticketing system features a built-in inventory management tool that allows us to automatically coordinate all device repairs, returns, and replacements. This proactive process helps us optimize device functionality to reduce contact center call volumes and create a better CX.
Maintain Regulatory Compliance
Stringent compliance and data privacy concerns have made the switch to telework particularly challenging for the public sector. We’re here to make that transition easier.
Our deep-seated knowledge of the public sector allows us to establish remote internet connections, warehouse devices, repair hardware, and process end-of-life equipment in adherence to regulatory requirements, helping you avoid hefty penalties and a damaged reputation.
Robust Contact Tracing
Our contact tracing experts are standing by, ready to isolate an outbreak the moment it occurs.
Prepare for an Outbreak
Putting proactive COVID-19 response plans in place is critical. We’ll work with you to craft detailed mitigation strategies that pair our experts’ insights with Bluetooth technology and thermal imaging cameras, ensuring no stone is left unturned. With Epiphany by your side, you can rest assured that your community is in good hands.
Quickly Pinpoint Cases
When someone in your community is diagnosed with COVID-19, fast and effective contact tracing is an absolute necessity, and you can’t afford to wait for the Department of Health to step in.
With Epiphany, you’ll receive immediate, cost-effective support from our team of certified contact tracing experts. They’ll jump into action as soon as you give them a call, identifying cases and notifying key members of your community.
Provide 24/7 Coverage
To protect your community from COVID-19, you need access to smart technologies and comprehensive stakeholder communication platforms. That’s why we provide 24/7 omnichannel contact center services designed specifically with the public sector in mind.
Our agents field calls, emails, and more from concerned stakeholders at any time of the day or night, providing them with the information they need to feel reassured about their safety.