Technology has transformed nearly every industry, and the public sector is no exception. Government agencies are increasingly turning to e-government solutions like AI-driven chatbots, advanced data analytics platforms, mobile applications, and more to improve their operations and better support the communities they serve.
But the learning curve associated with new technologies is often a steep one, leaving public sector employees — many of whom are accustomed to legacy systems — at a loss for how best to proceed. Fortunately, Epiphany is here to help.
With Epiphany by your side, deploying innovative solutions is no longer a daunting endeavor. Epiphany was designed to help government agencies adopt and deploy new technologies with ease. From 24/7 contact center support to in-depth user training and device logistics, we’ll ensure every digital rollout is set for success.
We needed to modernize our support system to meet the changing expectations of our stakeholders, but we didn’t know where to start. With Epiphany, we instantly had the support we needed to transform our organization so we could successfully execute our first ambitious technology rollout.
Epiphany is more than just a contact center: we offer sophisticated remote support designed to help you tackle complex technical problems and remain citizen-centric.
We understand that there is no one-size-fits-all approach to technical support. That’s why we meet every organization where they are, offering an a la carte menu of services that can be leveraged on a project-by-project basis. From ongoing maintenance and system backups to remote monitoring and monthly reports, our consultants are actively involved in the day-to-day support operations of dozens of government agencies across the country.
Take a look at what we can do for you.
Our 24/7 Contact Center provides public sector organizations with the support services they need to stay ahead of the curve. Whether you’re encountering issues with a new AI-driven solution or just need help accessing an important record, our team of highly-skilled, onshore experts are there for you 24 hours a day, seven days a week.
Epiphany can help your support staff manage your entire software and hardware inventory with confidence. As citizens’ expectations for fast, efficient service rise, we’re here to ensure all of your systems and devices run smoothly.
Epiphany offers remote training sessions so your administrators and staff can successfully implement a vast array of GovTech solutions. We’ll teach your team how to use new tools and provide them with the resources they need to troubleshoot issues in real-time.
Epiphany was built for remote technical support. If an individual is unable to access online voter registration forms, sign into their account, or access critical information, our experts are ready and waiting to step up to the plate with sophisticated support on a moment’s notice.